The Challenge
This medspa clinic offered best-in-class procedures—Botox, filler, laser treatments, and facials—backed by certified injectors and board-level physicians. But despite the expertise, bookings were unpredictable, and their digital experience didn’t reflect the elevated in-clinic quality.
They had a good brand, but no echo.
Echo & Impact was brought in to elevate their online visibility, drive appointment flow, and build digital trust that converts.
Objectives
Increase appointment bookings and consultation requests via paid + organic traffic
Improve local visibility in Google Search, Maps, and service-specific searches
Position the clinic as a premium, safety-first destination
Optimize retention through lifecycle marketing (email + SMS)
What We Did
1. Website & Booking Funnel Overhaul
Rebuilt the clinic’s website with mobile-first UX
Created treatment-specific pages with before/after galleries, FAQs, and risks/benefits
Installed a “Book My Consultation” lead form with live Zapier CRM sync
Added trust elements: injector bios, credentials, and HIPAA-compliant messaging
2. Paid Media Strategy (Meta + Google)
Google Ads targeting:
“Botox near me,” “Lip filler [city],” “medspa [ZIP],” “microneedling cost [state]”Meta Ads featuring real client transformations with privacy-safe visuals
Funnel split testing for promos like “$50 off first treatment” vs. “Free skin consult”
3. Local SEO + Google Business Optimization
Optimized Google Business Profile with high-res images, services list, and FAQs
Built out content hubs around key treatments for organic search rankings
Implemented schema and review-request automations post-appointment
4. Retention & Lifecycle Flows (Klaviyo + SMS)
Monthly promo newsletters + seasonal treatment guides
SMS reminders for touch-up windows (Botox: 3 months, Facials: 6 weeks)
Birthday and anniversary offers to build client loyalty and referrals
Results After 6 Months
KPI | Outcome |
Online Appointment Inquiries | 1,020+ (↑ 192%) |
ROAS (Blended Paid Campaigns) | 7.4x |
Google Search Visibility | ↑ 126% (non-branded keywords) |
New Google Reviews Collected | +142 (4.9 avg rating) |
No-Show Rate (Post-SMS) | ↓ 37% |
Repeat Booking Rate | 44% |
The Echo & Impact Signature
We didn’t just make the clinic look premium—we made it convert like one. By combining a trust-building strategy with high-performance funneling, Echo & Impact helped the clinic echo across inboxes, search engines, and client referrals.
The echo happened in real conversations, reviews, and shares.
The impact happened in booked schedules, high-margin treatments, and brand authority.
We create the Echo. You create Impact.
Client Testimonial
“I used to wonder why people weren’t booking when our work spoke for itself. Echo & Impact turned our digital presence into a silent salesperson. We’re booked out weeks in advance now.” — Founder & Medical Director, Aesthetic Clinic